The North Carolina Department of Insurance requires by statute an e-mail address for resident and non-resident applicants and for all active licensees in accordance with N.C.G.S. 58-2-69(b). This requirement was effective January 1, 2010. Many licensees have updated their e-mail addresses. However, there are still several thousand licensees without an e-mail address. Licensees are subject to an administrative fee of $50 for failure to provide an e-mail address. The information which follows is very important for licensees to understand the e-mail address procedures and we request that you share with licensees.

Which e-mail address will the Department use to send renewal bills, lapse notices and other important information?

North Carolina will primarily use the business e-mail address field information to send electronic communications. The business e-mail address provided may be either a personal or business e-mail designated by the licensee to receive electronic communications. If only one e-mail address is provided, North Carolina will update the business e-mail address field.

How can a licensee verify the e-mail address on file with the Department?

Currently the only way a licensee can view the e-mail addresses on their North Carolina license record is to sign up for Online Licensee Services (OLS) for an annual subscription fee of $5.95. This service is provided by the National Association of Insurance Commissioners (NAIC) through State Based Systems (SBS) and the fee is payable directly to the NAIC. There is no fee that comes to the state for this service.

Registration for OLS is available through the following link: https://sbs-nc.naic.org/Lion-Web/jsp/onlineserv/profile.jsp.

You may call the NCDOI Agent’s Services Division at 919 807-6800 for more information or e-mail me at answers@agentschoiceonline.com for the full test of the NCDOI e-mail.